Instructing - Teaching others how to do something. Performed performance evaluations for all employees within different department. REQUIREMENTS. assign daily room sheets, hiring/firing, scheduling, inventorycontrol, overall cleanliness of establishment, Inspect all guest rooms daily Ensure overall cleanliness and brand standards were present in every guest room Maintain departmental budget and expenses. Directs and monitor the work assignments of supervisory and non supervisory colleagues in the department. Instruct employees and new hires on products used for cleaning in accordance with OSHA/MSDS, sharps and safety procedures. Assumed direct responsibility for the condition and cleanliness of all hotel grounds, public spaces, and 196 guest rooms. Recorded and reviewed department budget entries, while posting any financial adjustments to ledger using the appropriate company accounting codes. Ensured optimal performance standards were achieved for customer service, operating procedures/ compliance and productivity. Managed all coaching sand Corrective actions. Display understanding of Marriott appearance standards, while holding all employees accountable. For example, 18.3% of executive housekeeper resumes contained guest rooms as a skill. Oversee housekeeping and laundry issues, Room inspections, order supplies and chemicals. 12/02/2019: Billings, MT This housekeeper … Manage daily activities of housekeeping systems and procedures. … When asked this question, simply list 3-4 skills that you feel are essential for the housekeeper … Conducted inspections to ensure that health regulations, safety standards, and departmental policies were being met. Assist Purchase department in selecting suppliers for items related to Housekeeping. Motivate and train the staff to continuously strive for excellence in service and cleanliness of 361 guest rooms and public areas. See what skills people typically need to work as an executive housekeeper in Canada. Maintain good performance and productivity levels by setting quality standards following hotel procedures and policies. Maintained standards of cleanliness throughout the hotel and managed special guest services. Attention to Detail - Job requires being careful about detail and thorough in completing work tasks. You can discover if this career is right for you, or find out which qualifications you should show off in a resume or an … Reported and evaluated unsafe conditions and provided recommendation for corrective actions. Translate when needed to staff members and owners, also any guest that needed assistance. The information on this page will generally apply to all careers in this category but may not specifically apply to this career title. Service Orientation - Actively looking for ways to help people. Maintain housekeeping linen/terry par levels; supplies inventory and ordering. Assisted in the management of in house laundry facility Responsible for employee Performance Reviews and disciplinary actions. Schedule department, Lead meetings, Train Housekeepers and Houseman.0000 to 0000, Degree, Institution0000 to 0000, Degree, Institution. Managed Labor costs within budget standards and staffing guidelines for room sold. Developed Standard Operating Procedures and continuing education classes for all staff members. Assisted in setting the standard for amenity placement in the public areas and guest rooms after a $30,000,000 hotel renovation. Partner with other departments to meet my rooms ready scores Deliver on the feedback from the QAM reports. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Desired Skills & Qualifications: 3 to 5 years experience in a housekeeping senior management position; Preferably in a five star hotel. Ensured payroll and payroll forecasts were submitted accurately and promptly. Lead manager for operational activities of the housekeeping and laundry departments. The Executive Housekeeper demonstrates professionalism and excellent communication skills, and is a good role model for subordinates. Decreased purchasing costs over 8% by controlling inventory par levels. Promoted as an assistant executive housekeeper, and later as executive housekeeper. Completed monthly inventories and prioritized ordering of supplies to remain within monthly budgets. Manage daily operations, prepare work schedules, order supplies and maintain inventory. Being an Executive Housekeeper manages housekeeping supplies and equipment. Directed the Housekeeping Department s operations for a new 170-room resort hotel with 200 staff members. Oversee the coordination of Turn Down service and special requests for VIP guests. Carry out all special needs and requests of guests, VIPS, repeat visitors and club members. Meet established cleanliness and quality standards. Work as a team with Front Office Manager and Director of Engineering to maintain coordination of room availability and maintenance. Inventory for housekeeping and laundry departments. Inspected suites and public areas to maintain quality standards. Promoted to Executive Housekeeper with responsibility for eighteen housekeeping and general maintenance staff personnel. Assisted in managing renovation crew with GM and General Contractor. Order supplies, Supply inventory, Linen inventory. Developed and implemented Rooms Quality Control system including the overseeing of the guest rooms and public areas floor management. Supervision and training skills. Inspected rooms to meet company standards You will learn the management skills necessary to serve as a supervisor to other staff members and learn how to properly train and organize a team of housekeepers. Full oversight of the housekeeping, front office and food and beverage departments of the property. Increased the Leading Quality Standards by 19 points. Crafted realistic annual budget covering personnel, vendor services, cleaning supplies and room equipment replacement. Make final decisions on disciplinary actions for each employee. Advise the front office of rooms ready for occupancy. Hired new staff members for the department and interviewed candidates for other departments. Partnered successfully with Maintenance department to produce a better working relationship between the two departments. Created and coordinated the assignments of the Assistant Executive Housekeeper and the Supervisor. Implemented policies and procedures to ensure that acceptable standards were met with OSHA, JCAHO, local and state regulations. Oversee and Inspect 22 exclusive lakefront properties and all common areas. Supply inventory control, daily maintenance of indoor heated pool and monthly health dept. Ensured the proper functioning and cleanliness for all all guest rooms and public spaces. You can discover if this career is right for you, or find out which qualifications you should show off in a resume or an interview. Manage a team of 32 employees including Supervisors, room attendants, public area attendants, housemen, and laundry attendants. Handled all customer issues in accordance with company policies. Provided a safe working environment in compliance with OSHA/MSDS. Below we've compiled a list of the most important skills for an executive housekeeper. Academic Qualification: Candidates seeking a job as an Executive Housekeeper must have completed a … Received promotion to assistant executive within 2 months of hiring date. Staff selection includes interviews, trainings, formal disciplinary actions and employee terminations. Below we've compiled a list of the most important skills for an executive housekeeper. Enforced safety and health codes required by OSHA law. Instruct employees on products used for cleaning in accordance with OSHA guidelines. Labor costs had decreased dramatically while service and quality scores increased. Executive Housekeepers coordinate and supervise cleaning professionals in hotels and make sure that rooms and premises are clean and organized. Maximized the company s use of inventory through inventory control. Manage daily operations within the housekeeping department. Speaking - Talking to others to convey information effectively. Managed the daily operations of the housekeeping department employing 60 associates at a 315 room suite hotel. Monitor preventative care for hotel as well as upkeep of Doubletree and AAA standards. Answered questions regarding hotel services and local entertainment. Assist Executive Housekeeper and Director of Housekeeping in inspecting all VIP rooms prior to arrival. Staff training, inter- department communications, and staff scheduling. Submit orders to my GM for any supplies that are needed. Perform high quality room inspections and keep housekeepres informed about thier daily Developed purchase orders to control PAR levels11. Worked and collaborated with maintenance department. Tweaked departmental Standard Operating procedures and implemented new training program to improve guest service scores, team standards and efficiency. Participate in the preparation of the annual budget of the Housekeeping Department. Maintain overall cleanliness of hotel facility and guest rooms. Don't refresh. Schedule and train all new housekeeping staff members. Run errands for front desk office supplies/ housekeeping supplies. Maintained department standards as set forth by Marriott Corporate. Assign and delegate duties ensure compliance with MIOSHA standards to provide a safe work environment. Staff training, development and scheduling. Level 2 Certificate in Hospitality Industry Skills (Housekeeping) Level 3 Award in Hospitality Supervision and Leadership Principles; Entry requirements. Complete and review monthly a variance report with AGM. Oversee and ensure overall cleanliness and product quality of the hotel. Well groom Housekeeping responsibilities include scheduling and performing routine inspections of guest rooms and common areas to ensure conditions and cleanliness. Managed keeping current MSDS books in facilities. Maintain inventory control for all supplies, chemicals and equipment. Execute, develop, implement and measure guest service standards within Housekeeping. Plan and coordinate daily activities of the housekeeping dept., supervisors and their crews. Coordinate and monitor room assignments, public area cleaning and special projects. Supervised daily operations of housekeeping and laundry. Inspected rooms and evaluated physical condition of the resort and submitted recommendations to Engineering & upper management. Prepare annual budget, maintain fiscal responsibility monthly, dept. Inspect guestrooms on a daily basis to ensure standards of cleanliness. Maintain guestroom quality standards Worked closely with the Front Office Team to ensure VIP rooms were properly set and inspected and completed as requested. Received all products for complete Hotel renovation and conversion from Marriott to Crowne Plaza. Attend weekly Owners Meeting *Inspect, set-up VIP's villas, in order to ensure top quality cleanliness. Inspected areas of the hotel to ensure standards were maintained. Work with maintenance department for issues Implemented cross-training programs to utilize staff members to their fullest and increase productivity. Maintain Guest Service Scores Ensure that all staff are properly trained and developed. Execute the training of all associates as it relates to brand and company standards to maximize revenues and service culture. Welcomed and acknowledged guests according to company standards and addressed guests' service needs. Act as a liaise with other department managers to ensure quality standards are being met throughout the hotel. Requirements Qualifications and Skills DegreeDiploma in Hospitality Management Knowledge and understanding of Housekeeping, Laundry and Guest Area Service Procedures. Reporting to the Assistant General Manager, the Executive Housekeeper is responsible for maintaining the highest level of ethical leadership to … Managed a department budget in excess of $4K a month. Worked directly with the GM in developing the Rooms Department budgets based on cost POR. Insure cleanliness of hotel on par with Marriott standards. Professionals working on this field are Housekeepers and their … Use of experience and good judgment to take initiative in implementing programs, policies and procedures of an international chained hotel. Inspected all rooms daily per company standards. Maintained supply inventory, staging, and guest room inspections. Perform occasional hotel room inspections to ensure the consistent quality of room preparation and effectiveness of existing system. Manage and administrate the housekeeping and laundry departments and servicing of all guestrooms and public areas in the hotel. Conduct performance appraisals and coach supervisors / housekeepers for optimum productivity. Seeking job as housekeeping executive with Hyatt. Assist Executive Housekeeper in running the daily operations of all housekeeping services throughout the resort. Inspect all areas of the hotel daily to ensure cleanliness and security standards are met. Computer literate in Microsoft Window applications required ; Coaching - Communicates effectively … Conducted weekly and monthly audits to maintain inventory control. Coordinate hiring, training, and performance evaluations for Housekeeping personnel to include management staff. Handled write ups and other disciplinary actions of my employees when necessary. This is a study tool. Administered staff training, inter-department communications, and staff scheduling. Participate in financial activities such as the establishment of department budget. Assist in merchandising hotel services/amenities within to drive business volume. Coordination - Adjusting actions in relation to others' actions. Trained closely with Director of Housekeeping on controlling costs, labor costs, and improving departmental revenues. As part of the continuous efforts to improve quality, Sunrise Pearl Hotel & SPA is looking to hire: Executive Housekeeper. Completed surveys for Joint Commission (JACO); Occupational Safety and Health Administration (OSHA); and the Military. Controlled and managed the laundry and maintenance departments to make sure efficiency is reached at the optimum level. Certified Executive Housekeeper (CEH): According to its membership brochure, the IEHA requires candidates for this credential to hold a bachelor's degree, complete a series of courses that cover both housekeeping … The manager, the waiter, the receptionist, the porter… every Radisson employee … Coordinated the inspection of assigned areas to ensure that health regulations, safety standards and departmental policies are being met. Led a team of multinational housekeepers, laundry attendants and public space attendants to continuously improve cleanliness and productivity. Inspect rooms daily to ensure quality standards for cleanliness and proper maintenance and safety issues. Uphold the highest standards of customer service in both front and back of the house housekeeping operations for the ranch. Review guest service opportunities, reduce or eliminate service challenges and ensure objectives are being exceeded. Evaluate and execute corrective actions by identifying areas of improvement. Lovely New York Family Seeking an Executive Housekeeper with High-Level Laundry Skills! Executive Housekeeper Resume Examples & Samples. Some of the … Processed payroll and inventory purchases. Designed and implemented training programs with the development of service strategies and personnel programs that supported a dynamic guest service culture. Delegate assignments and supervise all staff to include: Housemen, Room Attendants, Lobby Attendants, and Laundry. Supervised the operation of housekeeping and maintenance staff for Morris Inn and Conference Center. Insured confidentiality and security of guest rooms. Knowledge and safe use of housekeeping and laundry cleaning agents and hotel housekeeping operations. Guest … It’s essential for a housekeeping … They are able to resolve challenges with calmness and ensure that health and safety standards are adhered to. Work with director on monthly and annual budget goals. Improved efficiency and labor costs for laundry, houseman and housekeepers. JD Specialized Recruitment are currently looking for an EXECUTIVE HOUSEKEEPER for a 5* Game Lodge in the Sabi Sands . Clean and stock housekeeping storage areas. Assisted in planning and controlling department budgets. Interviewed and hired new housekeeping supervisors, room attendants, housemen and lobby and laundry attendants. Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. Conducted performance evaluations, provided feedback for employees, and recommended trainings needed. Assigned and inspected all rooms to ensure standards of hotel were being met or exceeded. Delivered consistency in rooms quality and cleanliness to exceed guest expectations and company standards Hired, trained and re-trained personal. Check VACANT/CLEAN rooms daily to make sure they are clean, vacant, and ready for guests to check into them. What Makes a Residence Inn Hotel Executive Housekeeper? Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Maintained all public spaces, back of the house and guest rooms. Your influence on the team will ensure the delivery of an exceptional customer experience. Supervised a staff of two hundred and fifty union housekeeper and housemen. Managed and administered directives for Housekeeping and Laundry Departments. Participate in coaching, counseling, and discipline of associates in adherence to company standards and state labor laws. Coordinated the assigning, maintenance, closing and releasing of guest rooms, and managed the linen and guest supply inventories. Plan and coordinate inspection or inspect assigned areas to ensure standards are met. Trained a housekeeper on how to be a housemen to better suite their work ability. Inspect guest rooms and public areas for cleanliness.Collaborate with Engineering, to ensure maintenance issues are successfully executed. Apply for this job. Inspected all vacant rooms prior to releasing them to the front desk. Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. Trained and supervised staff to ensure QA inspections were up to standards of brand performance. Perform room inspections to maintain guest rooms and ancillary areas were maintain to Hilton standards. Ensured the greatest attention to detail and highest standards for the overall cleanliness and maintenance of guest rooms. A company in trade industries may have 30-50% of their assets tied up in inventory. Conduct daily inspections of all guest rooms to ensure that the highest level of brand standard quality is met. Perform every month lost control linen inventory. Earned a promotion from Assistant Executive Housekeeper within just 6 months of joining the company. Worked closely with Maintenance Department to ensure excellent operative levels throughout guest room and public areas. Key Responsibilities: Coordinate housekeeping, maintenance and laundry departments event scheduling. As the Executive Housekeeper, you will be responsible for one of the biggest departments in the hotel. Created spreadsheets to calculate PAR levels for guest amenities and linens. Inspect rooms, breakfast host, laundry, clean rooms, inventory. Recruited, hired, developed and provided performance evaluations for staff. Assure that Front Desk is apprised of all current clean rooms and out-of-order rooms. Organization. Maintain room quality in areas of cleanliness of rooms, storage areas, laundry, restrooms and public areas. Developed departmental policies and procedures to ensure cleanliness, maintenance and aesthetic values. Maintain Par linen inventory Maintain scores for the hotel Thru SALT. … Promote and Ensure cleanliness through out Public Areas and Rooms. Developed and executed budgets for housekeeping and laundry departments. Performed Manager on Duty tasks, maintained quality standards throughout property. Trained and evaluated room attendants and housekeepers to maintain Holiday Inn hospitality service standards. Inspect rooms upon being cleaned to ensure rooms are cleaned to Marriott standards. Trained New employees in proper housekeeping procedures Executive Housekeeper – Four Points by Sheraton Olathe Are you a detail-oriented executive housekeeper that enjoys instructing and teaching others…Job summary The Executive Housekeeper is a critical part of our hotel’s management team, responsible for ensuring complete guest satisfaction, particularly relating to the overall cleanliness of the property… Directed a staff of 30 associates and 2 supervisors in a 117 room AAA Certified 3 Diamond property. Communicated with all departments regarding any and all matters related to housekeeping and cleanliness of property including all public spaces. Maintained brand standards and MSDS book. Staff Training and Performance Development Rendered effectual support on Fire Safety Program as needed. Schedules routine inspections of all Housekeeping areas by/with the Assistant Executive Housekeeper and other supervisory personnel Manages spring cleaning schedules Makes recommendations to the General Manager or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair Practice and enforced safe work habits in compliance with MSDS and OSHA standards. Interviewed, hired, trained, and provided performance evaluations for the housekeeping staff. Prepared Schedules Executive housekeepers are in charge of overseeing cleaning professionals in lodging facilities, creating their work schedules and ensuring that their cleaning is done in an effective and … Oversee the housekeeping, laundry and housemen departments. Satisfaction for numerous events and daily activities. Housekeepers organise hotel staff to make sure that all the rooms are kept clean and tidy. Inspected rooms to ensure standards of cleanliness were met. Dedication to completing tasks on time and … Partner with front office operations to expedite arrivals and manage off-site convention groups. Maintained quality standards and was awarded the white glove award for housekeeping in 2002. Help guests with maintenance issues when our maintenance technician was not in for work. Monitor and maintain the highest level of cleanliness in rooms, storage areas, laundry, restrooms and public areas. Oversee daily operations of the largest river steamboat ever built with a passenger capacity of 440. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods. Report disciplinary problems to GM and participate in the counseling of employees. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Supervised approximately 40 housekeepers and laundry workers employed at this historical AAA 4-Diamond hotel; containing 20,000 sq. Lovely New York Family Seeking an Executive Housekeeper with High-Level Laundry Skills! Conducted interview, perform monthly and quarterly performance evaluations. Prepared estimate of labor costs and ensured compliance to budget. Perform regular inspections of guest, ancillary, and common areas for sanitation,order, safety, and comfortable environment. Scheduled routine inspections of all guest rooms/suites and public areas to ensure everything was clean and in good repair. Calculated and prepared contract labor payroll. Assign tasks to Supervisors, Room Attendants, Housemen and following-up on their completion. Ordering supplies Coordinated with the front office management to ensure smooth operation of total rooms area. Managed daily operations, maintained P&L responsibility for the department, and monitored standards compliance in areas of authority. Ensured all chemicals utilized are in compliance with OSHA. Oversee and supervise the daily preparation of all VIP rooms. Coordinated the preventive maintenance schedule of rooms and public area with maintenance department using Quore. Ensured compliance with all corporate Risk Management standards (MSDS, HazComm, etc.). Attended corporate training programs aimed at guest service enhancement at the Interstate Hotels and Resorts corporate offices. Complete and present employee performance evaluations. equivalent entry requirements; funding advice; search for courses; … One of the best ways to acquire the skills needed to be an executive housekeeper is to take an online course. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Executive Housekeeper. Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. General clerk duties-reservations for guest* Interview new employees* Supervisor duties-payroll, inspections, work schedules, reviews* Order supplies* Inspections* Inventory control. Determined and implemented many company standards dealing with purchasing and accounting. Worked as Housekeeper/Laundry/Houseman to ensure vacant rooms were available by 3:00pm daily. Helped clean rooms, swept, moped, quality assurance checks, inventory, clean rooms assignments. Executive Housekeeper. Managed office supplies, vendors, organization and upkeep. Average salary ... customer service skills knowledge … Provided customer service to patrons by answering questions, assisting with directions, hotel services/amenities. Operate the department within the budget by appropriately forecasting and scheduling staff members. Maintain high guest service scores for helpfulness and friendly service through complex construction and with a deteriorating hotel product. Provided one of the highest performing floors among fellow Assistant Executives. Ensured that my site completed contractual obligations and followedcompany policies and procedures. Conduct performance evaluations on annual anniversary date. Inspect 80 guest room hotel, lobbies and other guest areas to ensure cleanliness and tidiness. Train new staff members and retraining of staff members. Initiative - Job requires a willingness to take on responsibilities and challenges. Responsibilities: Establish and/or implement operating procedures and standards; Plan and coordinate the activities of housekeeping supervisors and their crew; Coordinate inspection or inspect assigned areas to ensure standards are … Handled the hiring, firing, and disciplinary actions if they became necessary. This housekeeper normally develops a schedule and standards of excellence that are expected to be … Clean assign rooms according to Marriott standards with love and passion. Oversee the daily operations of the housekeeping department for a 192-room hotel. 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