Conducted front desk reception service and provided customer services. Warned persons of rule infractions or violations, kept daily logs of such conducts. Experienced Front Desk Officer with a demonstrated history of working in the leisure, travel & tourism industry. Utilized integrated electronic security systems to provide continuous intrusion detection, automated entry control, and surveillance at restricted areas. Versatile Front Office Assistant with 10+ years of administrative experience. Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures. Answered and responded to telephone calls and visitor inquiries; resolved caller/ visitor issues or redirected to appropriate destination. Utilized computer system for sales transactions specializing in quality relationship building and communication skills for customer satisfaction and consumer loyalty. Act as the first representative of the company by greeting guests with friendliness and the desire to meet their particular needs. Monitored foot traffic and conducted hourly patrol rounds to ensure appropriate security according to client site requirements. Maintained thorough and accurate paperwork including Daily Logs, Maintenance, Incident, and Suspicious Activity reports. Pleasant Demeanor. Developed and utilized effective filing and retrieval systems and maintained office supplies by placing orders and evaluating new products. You will also coordinate all front desk activities, including calls, reservations and guests services. Submit incident reports to management. Front desk staff should represent the corporate culture of their firm, and impress upon the clients that when the word “confidential” is used, the strictest definition is what will always apply. Share . Ensured that continuous customer service improvement plans are implemented. ⬇ Download front desk officer - stock clipart and vectors in the best photography agency reasonable prices millions of high quality and royalty-free stock photos and images. How much you earned, who your employer was, how much education was required or anything that pertains to this career. Performed front office task including scheduling appointments, entering personal and insurance information, collecting co-payments and payments for services rendered. Establish and maintain effective working relationships with co-workers, supervisors and the general public. Prepare incident reports and meet with security office and/or off the premises. Transfer calls Answer and log incoming phone calls from clients. Perform various administrative tasks using Microsoft Word and Excel including electronic filing and retrieval of member information. Maintain the duty log book and record Prepare outgoing mail according to office procedures; copying verification documents. Monitored client sites, conducting patrols to ensure consistent safety and security, reporting and addressing any unusual activity or emergencies. Communicate effectively with the general public, evaluate situations effectively, observe and report critical issues quickly and accurately. Maintain a daily log of current events and patrol issues. Provided customer service to all patron answering questions. * Do tours in the building. Upon request, we will provide you with a copy of the participant materials prior to the session(s). Prepared & completed daily reports. Provide initial evaluation of admissions applications and direct potential students to the appropriate departments to enable entrance process. Depending on the specific establishment, front desk officers are typically required to possess a high school diploma, good typing skills and basic computer and knowledge. Handled all aspects of front desk operations. Print . * Answered phone calls in a timely and professional manner. 2. Answer calls/direct calls /take information /computer skills. Maintained excellent customer service while answering calls and taking messages regarding employment inquiries. Monitored security cameras Earned certification in First Aid, CPR and AED. As such, every member of the front desk team should be knowledgeable enough to be able to answer these questions and make recommendations including where to eat, where to shop, local hot spots, what to do, etc. Work Description Handled incoming/outgoing calls to/from customers for all business purposes. Provide customer service to all clients and staff. Maintained all Weapons certifications, Self defense certifications, CPR certifications. Provide assistance to Farmers Branch emergency response team and Police Officers. Provide information; patrol on the premises, heavy telephone communication, gather and disseminate information. Facilitated communication within the building by transferring calls and taking messages. Directed students to appropriate departments/offices within the university; provide general program instructions. Front desk receptionist work description also entails enforcing basic security procedures in the organization by monitoring log book, notifying the security officer about unescorted guests and emergency situations; and also assisting in issuing guest passes and employee ID cards. Trained new and existing staff on new computer systems and facilitated communication between clinic and system support specialists. Answer telephones/PBX with proper telephone etiquette and direct calls accordingly. Deliver detailed security incident reports regarding property damage, theft, unauthorized persons, suspicious activity, and additional risk situations. Managed receptionist area, including greeting visitors and residents. Managed front desk and Resort store-Made reservations for both camping and rafting trips-Ran cash register-Handled customer complaints and problems, Front Desk* Maintained and balanced cash drawer* Stocked cooler and preformed weekly inventory* Handled customer complaints/issues to resolution. To be good at performing the duties of a receptionist, certain skills and qualities are needed. Post . Provided written reports of daily activities and irregularities on equipment/ property damage, theft, unauthorized persons or unusual occurrences. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Front desk training Provide security services for a major multi-state security organization. The Front Desk Officer is responsible for acting as a gatekeeper, directing clients and service personnel to appropriate departments and ensuring that the proper channels are maintained in communications and … Observe and minimize potentially dangerous situations, implementing safety regulations while recognizing and posting new safety rules. The Skills & Objectives of a Job as a Front Desk Supervisor. That kind of work requires technical skills (e.g. Hourly walk through of building, Log in all workers and visitors Maintain inventory of front office supplies. Operated surveillance equipment to ensure accurate video documentation with regard to irregularities or deviations from normal activities. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Maintained control of property, monitored alarm systems and responded to alarm activation. Sign up for Workable's 15-day free trial to post this job and hire better, faster. 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